Policies
Shipping Policy
Last Updated: June 7, 2026
1. Processing Time
Orders are generally processed within 1–3 business days after payment confirmation. Business days do not include weekends or U.S. holidays.
Processing times may be longer during holidays, peak periods, product launches, pre-order periods, high order volume, stock verification, fraud/security review, or cases requiring additional order verification.
2. United States Shipping
US SPORT BOX currently ships to customers in the United States through Google Merchant Center.
Shipping cost: Free shipping
Estimated delivery time: 4–10 business days after processing
Delivery times are estimates only and are not guaranteed.
3. Order Cut-Off Time
The order cut-off time is 2:00 PM. Orders placed after the cut-off time may begin processing on the next business day.
4. Warehouses and Fulfillment Locations
US SPORT BOX may work with multiple warehouses and fulfillment locations. The fulfillment location used for an order may vary depending on product availability, size availability, stock location, destination, carrier availability, and logistics requirements.
Customers cannot choose the warehouse or fulfillment location for an order.
If an order contains multiple items, the items may ship separately. In that case, the customer may receive more than one package and more than one tracking number.
5. Carriers
We may use USPS, FedEx, DHL, UPS, or other carriers depending on the destination, shipping method, fulfillment location, and logistics requirements.
6. Tracking
Tracking information is normally sent by email once the order ships. Please allow 24–48 hours for tracking updates to appear after the tracking number is issued.
7. Address Accuracy
Customers are responsible for entering a correct and complete shipping address at checkout, including full name, street address, apartment, suite, unit, postal code, city, state, country, phone number, and any other required delivery details.
8. Delivered but Not Received
If tracking shows that a package was delivered but the customer did not receive it, the customer should contact support@ussportbox.com.
Customers should also check with household members, neighbors, building management, mailrooms, front desks, parcel lockers, reception areas, and the local carrier office.
9. Lost, Delayed, or Returned Packages
If a package is delayed, lost in transit, or returned to sender, customers should contact us so we can review the situation and advise on the next available steps. Resolution may depend on carrier status, tracking history, delivery scans, warehouse records, and the specific circumstances of the shipment.
10. Unavailable Items and Updates Before Shipment
We work hard to keep inventory, sizes, and product availability accurate. However, some jersey styles, sizes, and limited items may sell quickly.
If an ordered item becomes unavailable before shipment, we may contact the customer by email, phone, or SMS using the contact information provided at checkout.
We may offer one or more of the following options:
- A comparable replacement item at no additional cost
- A different available item of the customer’s choice
- Waiting for restock, if restock is available
- Removing the unavailable item from the order and refunding that item
- Cancelling the order or unavailable portion of the order for a refund
11. Contact
For shipping questions, contact:
US SPORT BOX
Email: support@ussportbox.com
Phone: +1 (575) 613-4449
Address: 1111B S Governors Ave STE 28255, Dover, DE 19904, US